FearLess

Problem

While home hemodialysis offers patients freedom and flexibility, only 2.3% of patients are currently utilizing this option. There is significant procedural complexity in home hemodialysis, as well as systemic factors such as lengthy waits, lack of immediate support, and insufficient patient education.

Approach

The team conducted secondary research and extensive interviews with diverse stakeholders, including patients, caregivers, and nephrologists to identify the pain points of home hemodialysis.

Solution

FearLess is a peer mentor therapy chatbot designed to guide users through personalized self-paced exposure therapy to help them overcome the fear of self-cannulation. FearLess offers both practical knowledge and personalized advice to foster a sense of connection and emotional support with the patient.

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